Tourist posts a photo of his hotel room in London, complaining it differs hugely

A visitor to London has unveiled a picture that underscores how promotional images of hotel rooms can differ quite noticeably from reality.

Tourist Jerone Tan checked into the five-star-rated Tower Suites hotel in London, located mere yards from the Tower of London, expecting a ‘floor-to-ceiling outlook’ in his room, as depicted in one of the photographs displayed when he booked it.

The promo photograph showed the Tower of London beyond the windows, fresh flowers on the coffee table and desk, and patterned cushions. Mr Tan posted a photograph of the actual room to Twitter alongside a promo image, with his reality-check picture showing how an outside wall extends halfway up the windows and a total lack of Tower of London. The flowers, meanwhile, are conspicuous by their absence. 

This promotional picture is used by Tower Suites hotel in London to advertise its Signature Suite and One-Bedroom Apartment and was the picture tourist Jerone Tan saw when he booked the latter

Mr Tan posted this picture of his One-Bedroom Apartment on Twitter to highlight the differences from the promotional picture 

Mr Tan, 46, who lives in Singapore, told MailOnline Travel: ‘I wasn’t expecting a super view. What I expected was an outlook – floor-to-ceiling windows.

‘What we got was a wall covering most of the outlook. It felt really claustrophobic.’

The company that runs Tower Suites, Blue Orchid Hotels, tweeted to Mr Tan that ‘pictures on our website are for reference purpose only and rooms are not all identical, including the view’.

But Mr Tan argued: ‘At the end of the day, anyone will agree it is not even close to any of the pictures on the website.’

Mr Tan paid £1,138 for a three-night stay at Tower Suites in a ‘One-Bedroom Apartment’, but was upgraded one rung to a top ‘Signature Suite’ after checking in.

He made the booking on booking.com, which displays a living room picture for the One-Bed Apartment and Signature Suite that’s identical, with Blue Orchid Hotels explaining that this is because some One-Bed Apartments at Tower Suites offer the same Tower of London view as the Signature Suite.

The booking.com page for a Tower Suites One-Bedroom Apartment that Mr Tan viewed 

The Signature Suite is billed as having ‘magnificent views over the Tower of London’. 

But Mr Tan stressed that his had a wall partially blocking the view.

He explained that he was moved to different rooms twice over after he checked in on Wednesday, June 22, after making complaints.

His second room – a One-Bedroom Apartment – had a ‘full view of train lines’, but was spoiled by an ‘electric buzzing noise’, which he said made sleep difficult.

Mr Tan, who works in banking, saw a return of the outside wall covering the windows in his third room – another One-Bedroom Apartment – which is the room he photographed and posted to Twitter.

Mr Tan decided to check out and stay somewhere else after just one night and was given a full refund for the two unused nights but only, he says, ‘after a whole series of complaints through social media and numerous exchanges with “Guest Relations”‘.

Mr Tan added: ‘They never apologised or admitted there was an issue.’

Tower Suites told…