Experienced cruise travelers say staff shortages and COVID-19 outbreaks are

This story originally appeared on KTOO and is republished here with permission.

JUNEAU — Mohammad Palwala went on his first cruise last year. The cybersecurity engineer from Dallas sailed through Southeast Alaska aboard Royal Caribbean’s Ovation of the Seas.

“And I told my family, ‘It’s like, the best thing ever. You get a full-on vacation on the cruise,’” he said.

There was lots of entertainment on board and amazing experiences in Southeast Alaska communities. And, as far as COVID-19, it felt safe. Everyone had to test negative before boarding, just about everyone was vaccinated, and the ship was only at 30% capacity. That was in September.

Palwala wanted to share the experience with his extended family of 12. He booked another Alaska cruise on the same ship with almost the same itinerary. They sailed in May. This time, the ship was closer to full, with about 4,000 passengers. It wasn’t like before.

“Very understaffed,” he said. “We did not have shows on — we only had like, two shows on the whole of the cruise. Lack of entertainment, lack of entertainment for kids.”

There were long lines to disembark, facilities on board that were shuttered — even eating became disappointing. His whole family is vegetarian, and he was told the kitchen was too short-staffed to cook up proper meals for them.

Day after day, “the SAME thing. I mean, yeah, not even a few things, the same things. So whatever we ate in lunch, we ate in dinner,” he said.

His family ate a lot of lentil soup with rice.

Immediately after the cruise, 10 out of 12 people in his party tested positive for COVID. They were far from alone.

Experienced cruisers say staff shortages mean they’re having less fun. But they were also surprised by how widely COVID-19 seemed to spread. They want the public to know that lots of passengers are getting infected, and that on board, they’re left in the dark as the risk level changes.

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Palwala said there was a Facebook group with hundreds of passengers from that same sailing. At first, it was a fun space where people posted what to do in port and shared photos. After the cruise, it turned into an informal COVID tracking site with tips for dealing with Royal Caribbean customer service.

Lorna Bradley from Monterey, California, was on that same cruise, and in that same Facebook group.

“Somebody finally just posted a poll because so many people were reporting COVID,” Bradley said. “So, of the 400 passengers who happened to see the poll, 25% of those, 100 people, came in and said, ‘I’ve got COVID.’ … I would have had no idea if I weren’t in that Facebook group since I didn’t get sick. I would’ve had no idea there was that much COVID on board.”

She later learned through the group that she’d been in close contact with a cabin steward who had gotten COVID. She was never formally notified of it. Even general information about the ship’s COVID status was…